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In this review, we looked for those remote desktop connection managers that are suitable for use by teams of support technicians that have the responsibility for maintaining a fleet of endpoints and supporting users. The best remote desktop connection managers This means tightening working practices and using secure systems in order to rule out the possibility of rogue MSP employees causing damage to client systems or stealing data.

Not only do MSPs need to provide their technicians with excellent tools, such as remote desktop systems but they must also ensure that the data and systems of those client companies remain secure. These suites of tools are called Remote Monitoring and Management packages (RMM). The advent of Managed Service Providers means that remote desktop connection managers are now integrated into a suite of technician tools that are geared towards accessing the desktops of other companies to fulfill the terms of a support contract. Integration into help desk management systems.Chat facilities alongside screen viewers.Secure connections protected by encryption.

Remote control to let the user see what the technician is doing.

Screen mirroring to watch the actions of a user.

#ROYAL TSX CONNECT TO REMOTE SERVER SOFTWARE#

Operating system access for installing software and conducting investigations.

Wake-on-LAN to turn on unattended desktops.

Some useful features that are now common include: Over the years, demands for more features and stiff competition between vendors have resulted in some very sophisticated remote desktop connection managers.

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ISL Online A reliable, secure, cloud-mediated remote desktop access service that facilitates communication between devices running Windows, macOS, Linux, Android, iOS, and Windows Mobile.

Take Control Useful for IT department technicians or MSP operatives, this remote desktop access system is available in versions for individual freelancers and teams.

The technician console is available for Windows, Windows Mobile, macOS, Android, iOS, and Amazon Fire.

Splashtop This is a good choice for IT support departments and it is popular with MSPs.

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AnyDesk Free for home users and three paid editions for businesses, this remote access system supports communication between devices running Windows, macOS, Linux, FreeBSD, Raspberry Pi, ChromeOS, Android, and iOS.

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It can access devices with those operating systems plus IoT devices. It installs on Windows, macOS, Linux, Chrome OS, Raspberry Pi, iOS, and Android. TeamViewer A widely-used remote desktop system that has a range of uses besides IT support.It is available in free and paid versions for Windows, macOS, Android, and iOS. Devolutions A comprehensive, secure remote desktop connection manager that has strong security features and auditing routines.It installs on Windows and Windows Server. Royal TS A connection manager that is able to control remote connection systems provided by other applications, such as TeamViewer, Hyper-V, and VMWare.mRemoteNG A free, lightweight remote access system with a tabbed interface to handle multiple simultaneous connections.Available for Windows Server or as a cloud service. ManageEngine Remote Access Plus (FREE TRIAL) This is a connection manager that provides desktop views of remote devices with diagnostics tools built into the package.Atera (FREE TRIAL) This RMM and PSA package for managed service providers includes AnyDesk and Splashtop for remote access and remote desktop functions.It installs on Windows and Windows Server DameWare Mini Remote Control EDITOR’S CHOICE A remote access system that includes the ability to start up sleeping endpoints and share screens as well as access the operating system.Here is our list of the eleven best remote desktop connection managers: This is thanks to remote desktop systems and an entire industry – Managed Service Providers (MSPs) – wouldn’t exist without remote desktop systems. Product support for software houses selling both to the general public and to businesses is a whole lot easier. Remote desktop systems not only make IT support work easier, but they also enable the centralization of help desks on a global scale.

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Gone are the days when IT department technicians needed to visit each desktop computer in order to set it up, install new software, or fix a problem.